Customs clearance issues and no answer at customer contact no

So upset with Fedex been with custom clearance since 1 Feb and no one called me. I called 3 Feb and after 5 tries spoke to someone and provided the information. I called now to follow up 4 Feb and i've tried about 6 times to go to option 6 at the number *** and someone picks up i hear a child crying in the back then i'm on mute and the call cut. What useless service is this!!!!!!!!And the status on line for my parcel is still not updated from the 1st Feb. Please revert urgently with feedback, i have used other couriers services before but this is the worst! I didn't rush my package which was original delivery this week for you SA Fedex to delay.