Customs clearance and general contact with TNT

<p>I am expecting a parcel from overseas and have contacted TNT more than 10 times including sending 2 messages on their web page. A consulted contacted me after the first message and took my email details. I am still waiting for Minenhle's (Customs Clearance) to get back to me with the details on email.</p> <p>In between, they cut calls while you hold, pass you onto other people and cut the calls anyway because nobody picks up. I never chose TNT but my supplier did - unlikely to ever do business with them ever again. </p> <p>In the meantime, can someone tell me what next? What does it take to get any sort of service from TNT?</p>