1 reviews | Active since Feb 2018
Customs
I have been awaiting a shipment since it arrived in JHB 3 days ago. I have followed it online using the tracking option. It says it awaits "customs clearance" I have called every day for 3 days and FedEx insists that it is awaiting customs clearance- Yet they cannot furnish me with any evidence that suggests they have even notified "customs" And, despite my calling I have had no feedback at all from anyone. This is incredibly frustrating because this package is a machine part and every minute it is delayed is costing money!!!
Hello
Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible.
I trust this is in order.
Regards,
Peter Van Rensburg
Best regards,
Hello
Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible.
I trust this is in order.
Regards,
Peter Van Rensburg
Best regards,