Customer Service so S****

I have courier a parcel to India a week before month end of September. I have not received a tax invoice, their collection team was clueless when they got here because apparently they were not trained yet. i had to call Piet the "manager/supervisor" to assist with the collection there after there was no any communication. We have asked escallation since Monday 05/10/26 and we have still not received feedback till this day. We were also made to pay an amount that was not reflecting on the quotation with claims that it was for customs.

if i do not get feedback or my consignee does not receive their parcel by today. i am going straight to Fedex head office, will then see now who will laugh last.