CUSTOMER SERVICE FROM HELL

<p>I booked and paid a large fee for my luggage to be collected from London Gatwick Airport to South Africa. TNT agreed to collect the luggage knowing the terms and conditions of the storage being held at the aiport. With payment being made to TNT, 8 days later , I have had the worst experience of speaking to 4 different consultants with no resolution and my luggage not even being collected from the airport. The consultants continue to use delay tactics by creating issues that 'might' have occured with no factual proof of those incidents happening. The last straw was when a TNT consultant blamed the aiport personal in London for not giving them access to my luggage, only to find out that the TNT driver did not even step out of his car to collect the luggage in the unit!!!</p> <p>TNT is appalling! If you do not contact them to know what is happening on your booking, they will definitely not even make an effort to contact you as a client. I warn all consumers to not use their service from hell!</p>