Customer Service FedEx South Africa ?????????

Shipment arrived from China with incorrect commercial invoice, I sent the correct invoice to Sipho Malindi who is unfortunately my customer service agent.

I am waiting for the correct invoice to be sent to myself for payment to clear my shipment , I have now been told for the last few days to wait.

It seems with FedEx there is no way to contact anybody will be of assistance to you.

They have adopted the attitude of the postal service and of many south African service providers, the favourite word being wait.

There is no recourse with this company, their customs duties officials are hidden behind absolute inept customer service staff who should rather find other means of earning a living , because customer service is something that is not part of their ethos.