Customer service

My parcel tracking was showing that I will receive my parcel on the 15th of April 2025 Upon delivery as I was communicating with the driver he said he will not deliver in my area, he will make sure that I receive my package today on the 16th April with someone who’s driving a private car because he is driving a marked bakkie

Now today I am waiting for my delivery I am told the driver said he didn’t find me when he was trying to communicate with me which that is a lie got assisted by a lady named Noma who was rude and refused to give me customer compliant department number and also refused to transfer me to her managed she told she can try to talk to drivers to deliver my things later today but because I am refusing to listen to her I will wait for the 23rd