cusomer service agent are very rude

<p>I can't belive how rude custiner service agents can be, um tracking my parcel from china, which was picked up on 01/12/16 it shows on the website, now it shows that the parcel is in OR Tambo, um trying to speed up the precess by phoning everyday to trace it, so this morning firstly i spoke a rude guy that put me on hold for like forver and hang up and phoned again to i spoke to LEBO who told me whar i see on the website is not correct and i asked her to tranfer me to clearance and can i tell you not body works in that department because they don't answer, you see the diffrence from TNT and DHL is that DHL cares about the customers and, i need the clearance invoice so i can the charges and i want to collect tomorow thats how urgent i need the staff. Natasha was alos rude she" said to what am i on about"</p> <p> </p> <p>i need the clearnce invoice i cant wait for the 7th if my shipment is in Joburg i will collect.</p> <p> </p> <p> </p> <p> </p> <p> </p>