SH
Sindi H

1 reviews | Active since Oct 2017

08 Feb 2018, 10:43

****** WITH BAD CUSTOMER SERVICE

****** WITH BAD CUSTOMER SERVICE TNT if i order something to get to me ASAP. Its suppose to be so

I was expecting delivery on the of Feb today is the 8th and noone was getting back to me. After holding at your call centre for almost 30 minutes the phone was answered and i was asked if ive received an invoice after that i was put through to some guy named Junior and i got a shock of my life.

I bought 5 items of clothing to a UK company which costs me R 5600 and now TNT tells me i have to pay R4242 in charges

Do not use them. They are ******

0
Replies (3)
Fedex Express
Fedex Express's reply08 Feb 2018, 11:17
Official

Dear Sindi

Thank you for bringing this to our attention. Kindly be advised that vat and customs duties will be imposed on all imported goods which is payable directly to SARS South Africa.

We would like to apologize for the inconvenience caused. The issue has been raised with the relevant management team.

Customer Service
***

SH
Sindi H's update08 Feb 2018, 11:20
Reviewer Update
How can your fees be more than SARS fees? Your service as well is the worst your agents dont care Your company overall sucks. It is all in the reviews
SH
Sindi H's update09 Feb 2018, 13:53
Reviewer Update
Since my initial review...ive paid the ridiculous amount. No delivery yet. Still noone knows why my parcel hasn't been delivered. So ive decided to do a collection because TNT failed to do what they suppose to do. Another expense for me because of this *********** joke of a company WORST COURIER SERVICE EVER