Crisis Averted by Client Services Rep's persistence...

It was a close call, but I have to commend Amanda Ericson from FedEx for her assistance in recovering a lost package for my company. Amanda really went above and beyond to track the issue to its root, and quickly devise a solution.

A client of mine was waiting for an urgent shipment, but due to some sort of error, the package ended up under a different tracking number and we couldn't find it. Thanks to Amanda's help, she not only located the item but managed to track down the driver to return to my business in order to deliver it on time.

Thank you Amanda. You really did a spectacular job at caring both for your own business but also mine!