Courier driver goes out of his way to deliver

I had a parcel shipped to me through FedEx and after seeing some of the reviews on this site I thought I was dealing with a bad company. To my surprise I received really good service. I wasn't available for most of the day so I called the Durban branch and asked to arrange for me to fetch my parcel, the branch contacted the driver and he went out of his way to make sure I received my parcel early. That is what you call good customer service. If only other companies could learn this. Thank you for the great service.