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Ashok K

1 reviews | Active since Sept 2017

06 Sept 2017, 10:34

Courier Delay and no response

I was expecting a parcel on 31/08/2017 but till today 06/09/2017, I didn't receive the parcel. Shipment tracking details were not updated online. Called several times to call center, every time they told me, they would call me back but no response.

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Replies (2)
Fedex Express
Fedex Express's reply06 Sept 2017, 11:56
Official

Hello

Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible.
I trust this is in order.

Regards,
Tamryn Collinge

AK
Ashok K's update18 Sept 2017, 14:47
Reviewer Update
Hi, It's been 12 days you rep**** to my review. I didn't even receive a call from you guys. Still, Dint you guys get the time to check the status? My Shipment tracking number is ********** 27768. For last 3 weeks, online status is showing 'Customs delay'. The parcel has reached cape town 3 weeks back but still, I didn't receive it. Most of the items in the parcel are already expired. Why you guys are not yet all responsible. Please don't waste our money and time like this. Regards, Ashok