Couldnt care about your parcels

FEDEX couriered 2 x photocopier's for me! both were damaged due to bad handling! this was back in late December, The big machine which cost just over R 50 000, frame was bent, so we tried to get TOSHIBA to see if they could correct this problem, which they cannot! the technical director still wrote a letter stating they had tried and said that it cannot be spared. so even though we tried to fix the error first before complaining to FEDEX, they are now trying to find ways to get out of paying for the damage! i have been waiting over 3 months now, and every time when somebody named Brenda does come back to you, its the same excuse, the matter is with their legal department! the little machine was absolutely shocking when my client opened the box, the funny thing is when i transport the small machine myself around Gauteng, i have never had any problems let alone what FEDEX did to the machine, and im not even a courier company! do not use FEDEX for expensive items or any items for that fact! they do not handle it with care, and they do not want to pay for the damage they cause or take responsibility! it is a total disgrace!