*******ion at its best.

*******ion at its best!!! Received an invoice to make payment for a shipment we were expecting for a client. The invoice that was sent to us reflected a person that was unknown to us. We requested for the invoice to be updated with our company information which took a week (5 working days) – a simple change. After chasing the invoice we finally received this and asked the client to make payment. A cash deposit was done into FEDEX account and the proof of payment was sent to FEDEX. A week past and I chased delivery details only to find that the same so call consultant advise me that she did not get the payment even after she sent me confirmation that she did a few days back. Anyway after all this the parcel was delivered to someone else and long story short the parcel was mixed us and the parcel was for someone else. Ok fine so refund me the payment that was made?? FEDEX so call staff advises that I need to provide my bank statement so that they can do a refund. Why is my bank statement needed for a cash deposit that was made? They already have the banking details that the refund needs to be made in – why do they need my bank statement. I have no idea what more I need to do and will not take it up with our legal department because I have been very patient. I think this company is a waste and people should not associate themselves with this group. We have already complained to our UK partners and have advised that no further business should be associated with FEDEX SA.