Consistently Terrible

I regularly import parcels from Europe with FedEx being the primary shipping and clearing company.

Over the last two years things have gone wrong more often than it has gone right. So much so that I eventually decided to contact the Managing Director of FedEx Express South Africa to express my frustration.

In the latest episode FedEx has now bought TNT because if you are going to create confusion and further depress our already poor service levels what better way than to send mails with TNT signatures and FedEx e-mails addresses asking for information you already have (No it doesn't look ********** or *********** in case you wondered FedEx).

I have concluded that there are two things that are not FedEx South Africa's strong suits: 1. Importing, clearing, and delivering parcels (buying TNT will make this better eventually despite of the short-term chaos.....) 2. General administrative skills

FedEx however is quite good at apologising and then doing less than nothing to improve the root causes of the problems.

There is not a single company in South Africa that I trust less than FedEx (and I include parastatals in that grouping).

Thinking about responding FedEx - no need, I have read your standard boilerplate response.

Do us all a favor and find another business category to compete in because you cannot get any worse at shipping.