JS
Jacqueline S
1 reviews | Active since Aug 2013
04 May 2020, 13:13
Confused with essential products
I am shocked at the level of service from Fedex. I have a package from my employer in the UAE which has been shipped in other for me to carry on with work during the lockdown ban. Fedex has refused to release my package for delivery as apparently laptops are not essential products. This is something I need in order to carry out my services. The employer has given me a letter motivating for this and still they refuse. I am told a CIPC letter is required but this will not work for me as the company is not based here.
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Fedex Express's replyOfficial
04 May 2020, 13:15Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our management tealm will make contact with you directly to resolve this as soon as possible . I trust this is in order.
Regards
Leigh
Regards
Leigh
Fedex Express's reply04 May 2020, 13:15
Official
Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our management tealm will make contact with you directly to resolve this as soon as possible . I trust this is in order.
Regards
Leigh
Regards
Leigh