Computer damaged, ignored my complaint for 7 months
<p>I shipped my Imac with TNT in december. Not only did they not immediately send the shipment (it was lost and took a week to locate, at which point it should have already arrived in Berlin!). The computer arrived damaged and wouldn't switch on. I contacted them and have been given the runaround now for 7 months - they ignore me, send me links and tell me to fill them in, but when I do - they ignore those to. I am at the point now where I have to take legal advice. Absolutely DO NOT use TNT if you have the option to use someone else. They don't take responsibility, they simply ignore issues and they are totally inefficient. I absolutely 100% regret using this company. My shipment consignment number is ********** 63. Not that it really matters, they'll just ignore this too. </p>
Dear Charne
Kindly be advised that TNT together with many other Gobal companies were affected by a ransomware attack on 27 June. This has had an impact on our system and services.
All TNT depots, hubs and facilities are operational and most TNT services are available. Some customers are still experiencing widespread service and invoicing delays, and manual processes are being used to facilitate a significant portion of TNT operations and customer service functions. We continue to work together to bring critical systems back online.
Related to your specific consignment the team will look into the matter for resolution and will be in contact as soon as possible
TNT Customer Services
T: ***
Dear Charne
Kindly be advised that TNT together with many other Gobal companies were affected by a ransomware attack on 27 June. This has had an impact on our system and services.
All TNT depots, hubs and facilities are operational and most TNT services are available. Some customers are still experiencing widespread service and invoicing delays, and manual processes are being used to facilitate a significant portion of TNT operations and customer service functions. We continue to work together to bring critical systems back online.
Related to your specific consignment the team will look into the matter for resolution and will be in contact as soon as possible
TNT Customer Services
T: ***
That would have been useful had my issue been one that related to that reply at all - but my issue actually stems from January through to now, so I'm pretty sure the attack isn't what's the problem here. In other news, I skipped all regular protocol and went straight to your insurance guys - GIB insurance. They are fantastic, on the ball, super quick to reply and really made an effort to help me today. Paul Sanders and Lorraine from GIB are so good at their jobs. It's a real pity that I cannot say the same for TNT.
That would have been useful had my issue been one that related to that reply at all - but my issue actually stems from January through to now, so I'm pretty sure the attack isn't what's the problem here. In other news, I skipped all regular protocol and went straight to your insurance guys - GIB insurance. They are fantastic, on the ball, super quick to reply and really made an effort to help me today. Paul Sanders and Lorraine from GIB are so good at their jobs. It's a real pity that I cannot say the same for TNT.