MN
Mircea N
1 reviews | Active since Mar 2019
19 Apr 2022, 13:15
Completely unreachable - ghost operation
The *** number is basically useless. When the IVR does work you cannot reach anyone after going through the prompts around the account number, tracking number etc. Calls ends after about 1 minute. Called 15 times today and it's only 13:15. It seems you have better chances of reaching a government department!
Helpful (0)
Replies (3)0
Replies (3)
Fedex Express's replyOfficial
19 Apr 2022, 15:30Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible. I trust this is in order.
Regards
Valdemiro Macome
Regards
Valdemiro Macome
Best regards,
Fedex Express's reply19 Apr 2022, 15:30
Official
Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible. I trust this is in order.
Regards
Valdemiro Macome
Regards
Valdemiro Macome
Best regards,
MN
Mircea N's updateReviewer Update
19 Apr 2022, 16:45I would like to thank Valdemiro and Karabo - as soon as I got in touch with a person, the issue has been swiftly resolved. Apparently there were known problems with the call center.
Also the invoice I was supposed to receive was sent to the wrong email address.
Many thanks again to FedEx and Hello Peter - this was the only platform that we managed to connect on, during the call center outage (there is load shedding stage 4 happening - perhaps that was a factor).
Also the invoice I was supposed to receive was sent to the wrong email address.
Many thanks again to FedEx and Hello Peter - this was the only platform that we managed to connect on, during the call center outage (there is load shedding stage 4 happening - perhaps that was a factor).
MN
Mircea N's update19 Apr 2022, 16:45
Reviewer Update
I would like to thank Valdemiro and Karabo - as soon as I got in touch with a person, the issue has been swiftly resolved. Apparently there were known problems with the call center.
Also the invoice I was supposed to receive was sent to the wrong email address.
Many thanks again to FedEx and Hello Peter - this was the only platform that we managed to connect on, during the call center outage (there is load shedding stage 4 happening - perhaps that was a factor).
Also the invoice I was supposed to receive was sent to the wrong email address.
Many thanks again to FedEx and Hello Peter - this was the only platform that we managed to connect on, during the call center outage (there is load shedding stage 4 happening - perhaps that was a factor).
Fedex Express's replyOfficial
19 Apr 2022, 16:54Thank you for taking the time to write about your experience that you have had with FedEx. We will ensure that our team members receive the recognition they duly deserve Kind regards
Leigh Taylor
Leigh Taylor
Best regards,
Fedex Express's reply19 Apr 2022, 16:54
Official
Thank you for taking the time to write about your experience that you have had with FedEx. We will ensure that our team members receive the recognition they duly deserve Kind regards
Leigh Taylor
Leigh Taylor
Best regards,