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I work for an international production house currently producing an international production, part of the product being advertised was delivered to TNT more than a week ago, we dealt with a controller who requested signed documents and an ID copy, this was sent over immediately.<br> <br> After 3 days of no response and contact I phoned again only to discover this person was not available, I then got through to someone else who said the documents were not yet on file, then after complaining to the alleged supervisor I received a response instructing me to contact ITAC - who were of course at this stage - on lunch. <br> <br> Eventually, ITAC then proceeds to tell me before I can submit the application to them I need to first get clearance from NRCS and that the entire process will take up to 7 working days.....(After our production has already commenced.....)<br> <br> Surely the person originally responsible for handling the inquiry should have explained all of this to us prior to ignoring her emails for 3 days....If the product does not reach our stipulated address by tomorrow (Saturday) we will pursue legal action.