Complete lack of communication by Fedex

Fedex parcel taken more than a month, yes more than a month and still have not received it and no further correspondence from Fedex. Instead of Fedex, I am absolutely Fedup!

• We had to call and email Fedex to enquire why the scheduled delivery time of 7 June @ 18:00 disappeared from the tracking update. No one contacted us. • We were informed 2 days later by Ruth Masego Moyo that customs had stopped the package and required some documents including a commercial invoice and proof of payment. • We sent through screenshots of the suppliers price list and requested an invoice from the seller as this was an online credit card purchase on the AliExpress website. • Long story short, in the end we had to physically go to the bank (Nedbank) and have a bank statement stamped since the printout from the Internet Banking (containing the Nedbank stamp) was not good enough. • We sent through the bank stamped statement and enquired a day later whether Ruth had received it. It took Ruth another 2 days and an escalation to Sanjeev Lutchman to get back to us and say that apparently it was not received. • We resent it (exactly the same file with the same file size) and this time it was received. • 6 days later we get slammed with a R 500 fine due to the shippers incorrectly declaring the good which we explained is out of our control and we did not request the under-declaring of the item. We opened a dispute on the AliExpress webpage and have promised Sanjeev to send him the proof that we did not request this but are willing to pay the fine to customs. We already sent some proof to Sanjeev of the dispute with the seller. • Another 4 days go by without hearing anything regarding the R 500 fine which we need to pay at which point we request the correspondence between Fedex and Customs regarding our parcel since this is taking a ridiculous amount of time. Our request was ignored. • This brings us to today, another 4 days later with no response and no closer to receiving an item of a mere $ 56.83 worth.