Complete contempt of customer's time

A Takealot delivery like any other, except this one ended up in the hands of Fedex. <br> <br> Monday: receive SMS stating that package will be delivered today. Stay home all day to receive package. Not so much as a phone call.<br> <br> Tuesday: receive same SMS. Expect call to schedule time of delivery. Receive call from driver to inform me that there is no one at home. I confirm this is the case, tell him I can be there in half an hour. No, finished in this area, will come back this afernoon. Fine, just let me know what time to be home BEFORE you come. Sharp. No phone call, find note in mailbox saying driver was there. Advises me to call customer care. I do, speak to Charmaine, who assures me she understands my frustration and will get her direct supervisor, Lucas, to phone me immediately and arrange for after hours delivery. Confirms that I will be home all night. No phone call from anyone.<br> <br> Wednesday: receive same SMS as before, which obviously I now ignore completely. <br> <br> TL