Complete and utter ineptitude

I am SO tired of dealing with the complete and utter ineptitude of FedEx South Africa.

For the umpteenth time, they have completely messed up my delivery.

My package was supposed to be delivered on Friday, 5 November 2022. It is now Tuesday, 8 November 2022, and now the status is held: Unable to collect payment.

One of their "genius" agents phoned me Saturday morning, the day AFTER the scheduled delivery, wanting to send me an invoice for customs duties. I calmly explained that I had paid import duties already in the US for this shipment.

It was then mansplained to me in a highly condescending way that no, as a matter of fact, I paid shipping, but that I still needed to pay import duties.

I, very rudely now, explained that this KEEPS happening. I DID pay import duties, and my invoice CLEARLY says INCOTERM: DDP, which means import duties HAS been paid!

I was asked for my email address and promised that an import duties invoice would be sent to me immediately, and I could then respond to that with proof.

STILL waiting for that invoice. Phoning them is pointless as each agent is more useless than the previous one.

I have learned over the many years of dealing with this pathetic excuse of a company that the only way to get any action out of them is to come and complain on here.

Such a sad state of affairs. FedEx used to be the absolute best. Now, I only use them when I am forced to because I am shipping something with a rechargeable battery that DHL will not ship.