COMPLAINT

So, you guys decided to send your uncouth Nosipho to call me and waste more of my time with nonsense? is that your definition of investigating? is it proper for your agent that I am complaining about to call me and literally argue with me and be so arrogant towards me? where are the superiors you can't possibly do that. This is worse than what I was initially complaining about> if you guys are unable to complete my delivery, please just let me know and if it comes toa push return the package to sender because I'm not going to tolerate the behavior of your rude and clearly untrained staff, it's totally unacceptable. just today only I have wasted an hour of my time on the phone with your illiterate agent and I still don't have a solution, why? why should it be that hard? I mean you guys are not the only logistics company moreover you are not even the best, but we have to be subjected to arrogance simply because you don't have proper internal measurers, Your Nosipho must NEVER EVER call me again to address her behaviour,her superior should and if no superior wants to do that then no one must call me, this is totally unacceptable

You people can definitely do better, this is not on, Nosipho is way out of line and if you as a company are not able to tame her, then shes definitely done this to someone else and she is still going to do it again. Personally these 2 shipments are my last with FedEx all thanks to Nosipho, a *********** and uncouth agent you have.

You guys keep on getting worse.

1.***
2.***

I keep on providing these each and every time and it really doesn’t get us anywhere.

Just after I spoke to one of your team leaders, someone else called me about the second shipment, just like I was saying all along that I received a email saying it was released from customs,

And she was telling me about the same additional fee that I’m complaining about,
The conclusion was that my parcel is ready to be delivered, but there’s also a R250 shortage so I asked her to liaise with whoever is responsible for deliveries and that they should deliver them simultaneously I will equally make a payment when they get here, we agreed on this,
So she didn’t get back to me, which made me assume all is in the order that we agreed on.

Your drivers are also uncouth.
Firstly he gets here and beeps me, how unprofessional!
When I call him he doesn’t even listen!

He mentioned 3 amounts in a space of 2 minutes and he didn’t even know what is correct,

I then related the situation to him and tell him that I have to Pay R250 for EACH parcel,
The man charged me R500 yet he had 1 parcel, what sort of nonsense is this guys? Where does FedEx get these people from honestly, the whole company cannot be *********** and unbothered about client retention.

I want that second package delivered first this in the morning with any unnecessary hassle

Guys please tell whoever that is sending me emails to stop.

Below is my response to the email I was sent yesterday. Which I feel was a complete waste of my time

You need to learn to read in order to understand the context, do not read to respond.
It’s sad to realise that even the people handling complaints are incapable.
1. The statement of “fees must be paid before delivery” is a plain lie.I received more than 3 shipments between today and last month and all of them I paid the FULL fees at my gate, your driver brought a speed point without prior notice. So stop lying to us. It’s a bad reflection of your company
2. The invoice you sent is not mine. How reckless of you.
3. Im also going to attach this response on my Hello Peter complaint, I’d actually prefer we stick to 1 mode of communication to avoid miscommunications and misunderstandings
You would rather call and have a verbal conversation with me instead of sending me emails with incorrect information

The issue right now is your driver billed me R500 instead of R250, I don’t know why we are not addressing this

I then take my time and my resources to call and another agent hangs up on me.

But I’m not surprised because even people who are supposed to resolve this have got no sense of urgency no respect whatsoever for clients.

Literally the entire staff is *********** I should assume hence there is no sense of responsibility for,

what do you loose from doing your jobs really? Why are you all there if the basic service you are offering is not being done properly?