Company documents tampered with

Absolutely appalling service.

- I booked a courier from my UK office using TNT Express (now Fedex?) for company documents. The waybill was from my secretary to myself. I booked this via Parcel2Go. My secretary printed the waybill and the "commercial invoice" out stating clearly "company documents" and having a value of 0.01. I ship alot of company documents.

- I then get a SMS stating that my parcel has arrived in South Africa, but the tracking number has a 01 at the end??? and it states that the contents is a "FABRICS, FINISHED SCARF". HUH?!?!?!?!?

- I was asked by the customs agent to supply a commercial invoice and other documentation for the contents. WHAT???

- So I asked the customs agent to send me the AWB, which he did. And low and behold the sender is NOT my secretary but the UK company "Parcel2Go", with their now resigned director as the sender.

- How can my waybill be tampered with? Why was my parcel tampered with? Why was the sender modified? Why is the contents now a "SCARF"???

I tried to contact the callcenter on *** , I either get "number does not exist" after like 3 rings, or I get music then silence. I have tried 7 times so far throughout the day. I got through ONCE to someone that put me through to customer service, who picked up the phone then put it down.

I am beyond livid now. I am being asked to pay customs duties on my company documents OR??? a SCARF??? Which was CLEARLY tampered with during transit as the AWB does NOT match the waybill my secretary printed out.