Clearance department - Poor Service & Extremely Rude

No answer at the clearance department. I have called 10 times this morning. To add to my frustration, the receptionist that answered is rude and seems to hate working there. I have left messages on numerous occasions. Am i ever going to receive my parcel ?. Nobody answers the clearance department to assist. 14h30, 03-03-2020 - Receptionist Mpumelelo