Charged in full and deliver only 10%.

Out of 10 parcels this year only one parcel was a breeze. TNT staff like to use SARS(Customs) as the excuse while they do not realise that other clearing and transport companies use the same procedures and does not have the same delays and problems. One get the idea that TNT staff intentionally delay parcels of customers they do not like, merely because the customers start to complain about the delays and bad service. SAD500 and relevant documents required is not being given to customers and its the customers duty to try and find these documents at additional costs and time.