SM
Shaheen M
1 reviews | Active since Mar 2009
18 Jan 2019, 14:39
Cannot get hold of anyone there.
Must be one of the worst customer service experiences ever. A clearing agent tried to call me but i missed the call. I then try and call back and they say that they cannot transfer me to her and that i should try her direct line. Try it and phone doesnt even ring. Call the call centre again and they give me an email address which doesnt work. Then call another number and ask for clearance department and phone just rings.
Becoming like a government run organisation. No order or priority.
Helpful (0)
Replies (3)0
Replies (3)
Fedex Express's replyOfficial
18 Jan 2019, 14:48 Dear Valued Customer
Thank you for bringing this to our attention. We would like to apologize for the inconvenience caused.Thank you for taking my call. The issue will be raised with the relevant management team.
Customer Service
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Thank you for bringing this to our attention. We would like to apologize for the inconvenience caused.Thank you for taking my call. The issue will be raised with the relevant management team.
Customer Service
***
Fedex Express's reply18 Jan 2019, 14:48
Official
Dear Valued Customer
Thank you for bringing this to our attention. We would like to apologize for the inconvenience caused.Thank you for taking my call. The issue will be raised with the relevant management team.
Customer Service
***
Thank you for bringing this to our attention. We would like to apologize for the inconvenience caused.Thank you for taking my call. The issue will be raised with the relevant management team.
Customer Service
***
SM
Shaheen M's updateReviewer Update
22 Jan 2019, 11:53Ok, finally duties and VAT invoice was paid yesterday 21/01/2019 but now i see that the initial delivery date of 22/01/2019 has changed to 28/01/2019 and has been given to a third party to deliver? I needed the goods and made arrangements for the use of them for the 22/01/2019.
SM
Shaheen M's update22 Jan 2019, 11:53
Reviewer Update
Ok, finally duties and VAT invoice was paid yesterday 21/01/2019 but now i see that the initial delivery date of 22/01/2019 has changed to 28/01/2019 and has been given to a third party to deliver? I needed the goods and made arrangements for the use of them for the 22/01/2019.
Fedex Express's replyOfficial
22 Jan 2019, 15:05 Dear Valued Customer
Thank you for bringing this to our attention. We would like to apologize for the inconvenience caused.Thank you for taking my call. The issue will be raised with the relevant management team. Consignment will be delivered before today.
Customer Service
***
Thank you for bringing this to our attention. We would like to apologize for the inconvenience caused.Thank you for taking my call. The issue will be raised with the relevant management team. Consignment will be delivered before today.
Customer Service
***
Fedex Express's reply22 Jan 2019, 15:05
Official
Dear Valued Customer
Thank you for bringing this to our attention. We would like to apologize for the inconvenience caused.Thank you for taking my call. The issue will be raised with the relevant management team. Consignment will be delivered before today.
Customer Service
***
Thank you for bringing this to our attention. We would like to apologize for the inconvenience caused.Thank you for taking my call. The issue will be raised with the relevant management team. Consignment will be delivered before today.
Customer Service
***