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Dawie F
1 reviews | Active since Nov 2018
05 Nov 2018, 12:57
Can someone please interpret my invoice correctly
It has now been 4 weeks that I am trying to get a package released form customs via Fedex. It seems as if there is huge disconnect between Fedex and customs. They want to charge ridiculous fees on "miss/under declared" items but cannot interpret the invoices.
Al communication from Fedex has gone quiet and I am left trying to find a solution to my Problem.
This is extremely poor service from such huge company.
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Replies (2)
Fedex Express's replyOfficial
05 Nov 2018, 13:02 Hello
Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible.
I trust this is in order.
Regards,
Tamryn Collinge
Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible.
I trust this is in order.
Regards,
Tamryn Collinge
Fedex Express's reply05 Nov 2018, 13:02
Official
Hello
Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible.
I trust this is in order.
Regards,
Tamryn Collinge
Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible.
I trust this is in order.
Regards,
Tamryn Collinge
DF
Dawie F's updateReviewer Update
07 Nov 2018, 07:51Fedex contacted me within an hour of the post. I was told that I will receive an e-mail so that I can submit all my supporting documents for investigation. Sadly I am still waiting?
DF
Dawie F's update07 Nov 2018, 07:51
Reviewer Update
Fedex contacted me within an hour of the post. I was told that I will receive an e-mail so that I can submit all my supporting documents for investigation. Sadly I am still waiting?