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Tyron S

1 reviews | Active since Apr 2020

18 Jan 2021, 14:57

Can not keep to company promise.

I had such huge issues with this company at the start of the year less then 2 weeks ago with them messing me around. I wrote hello Peter reports and they were never responded to and the people that were meant to contact me never did so. The manager Kenny said sorry and this will not happen again. Then less then a week later I am sitting with the same issue and it was sorted out fast this time. On the 14th of jan they said that the parcel will Be collected to Be delivered to me the next day. To which I said no it won’t be delivered to me the next day as they only deliver to me on Mondays. So today I sit waiting like a fool for the product to come. All morning it still Showed on tracking that it will Be here today. So I check again at 2 and now it shows the 29th January. So I call in and ask what the hell is happening and I get told that this parcel is still with them and has not even left yet. They promise they deliver on time every time. That is false advertising. My first parcel was late by a week. This parcel is meant to Be here in my hands today and now after taking off to be here they tell me it won’t be. They made a promise they need to keep to it. Kenny was meant to call me back last time after looking what happened and the manager o mean the manager could not even keep to his word. They need to sort out the money I have lost for to them not doing as they said they would. They have now cost me 1500 for nothing. I told them on the 14th that it is very urgent that parcel has to be by me on the 19th which is today and I was told to not worry it will be. They will make sure it goes out tonight. The damn thing has not even left yet and I was told it is leaving them on the night of the 14th.

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Replies (11)
TS
Tyron S's update18 Jan 2021, 14:59
Reviewer Update
I mean come on look at the long line of complaints you guys have on hello Peter already. All the same thing sort this out man or close your doors and leave it to companies that actually can keep to their word. Not even managers there know what they are doing speaking about the clearance manager Kenny at TNT
Fedex Express
Fedex Express's reply18 Jan 2021, 15:07
Official
Hello     
       
Thank you for taking the time to write about the experience that you have had with TNT. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible. I trust this is in order.     
                     
Regards
Maggie Kubeka
TS
Tyron S's update18 Jan 2021, 15:13
Reviewer Update
No this is not alright. The first time you guys said on your hello Peter that I would
Be contacted and nothing was done. The second time I put a post up you said that an agent will contact me. I lost money because of them and they don’t fee the damn. You tell me now that an agent will contact me directly it I know for a fact that will not happen. If thier own managers can call you back as promised what makes you think the agents will do anything about it. Kenny is still not sorted out the first time issue now you expect them to sort this out. That product has to Be here today as promised. Or there is serious issues coming TnT,S way and it will
Be aimed at Kenny and Tertia. They should be damn demoted don’t make a promise and then just don’t care.
Fedex Express
Fedex Express's reply18 Jan 2021, 15:42
Official
Dear Tyron

Your shipment will forwarded tonight and gets delivered to you tomorrow afternoon.
TS
Tyron S's update18 Jan 2021, 16:40
Reviewer Update
That does not help me. It has tiger here today. TnT messed me around last time. Tertia Botha **** to me Kenny has no idea what his doing. I was told sorry this won’t happen again but now look it happens again. They promise delivery on every time. But two times in a row that can’t keep to the company promise. You said an agent will contact me directly and that has not happened. I want the boss to contact me and that parcel better be here like they said. I will not leave this amd will write a review every day if I have to the boss calls me and sorts this out. Tomorrow does bot help me and I explained that to them more then once last week over the phone and via email.
TS
Tyron S's update18 Jan 2021, 16:42
Reviewer Update
This is the worst company every man. Managers can’t do thier jobs or keep to thier word. I still waiting waiting for kenny to call me so now I want the big boss to call me and he will answer me because his responsibilities is to make sure his operation is running correctly. Don’t charge people for a service you can not deliver.
Fedex Express
Fedex Express's reply19 Jan 2021, 07:16
Official
Dear Tyron

I trust this email finds you well and safe.

Please be advised that your shipment is out for delivery this morning.

Kind Regards
Maggie Kubeka
TS
Tyron S's update19 Jan 2021, 14:00
Reviewer Update
So I am still waiting for upper management to call me and sort this issue out. They cost me allot of money because of incompetence of thier operations staff. You said that I would be contacted directly I still waiting. I not going to drop this and that is a promise. Even if I need to put a review up each and every day to have a negative effect on the company until they have sorted this out with me I will I really will. If you don’t believe me wait and see. I will post till management comes to an arrangement with me. So they need to let me know where I can send my bank details to so they can sort this out thank you.
Fedex Express
Fedex Express's reply19 Jan 2021, 14:02
Official
Dear Tyron

Thank you for taking the time to write about the experience that you have had with TNT. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible. I trust this is in order.     
                     
Regards
Maggie Kubeka
TS
Tyron S's update20 Jan 2021, 12:12
Reviewer Update
So 2 days later and I have still bot been called by any person from upper management to have this issue sorted out. I was told they are discussing amongst them to see what is going to be done but yet no one has called me. This mater has still not been addressed. The lies from the managers 2 week ago that cost me money for nothing amd the mess around that cost me money this time less then two weeks later still still needs
To be sorted out and I still waiting for an answer.

TS
Tyron S's update20 Jan 2021, 17:32
Reviewer Update
Another whole day and still no answer from upper management on how they are going to sort this out. Does it really take so long to discuss an issue and to get back to the client or is this just another reason for people to
Believe that TNT does it know what they are doing and that there management is completely useless and can’t even resolve a simple issue. I waiting for The response, it was said I would be contacted on this but nothing. Just ignored as they are hoping this will
Just go away but it will not I will
Right a new review every day if I need to.