CP
Corne P
1 reviews | Active since Apr 2013
08 Mar 2019, 11:10
By far the worst service EVER!
I have a package stuck in customs. I have sent the correct invoice which they did not use, resulting me in paying a fine at customs. This is three weeks now. Even after I accepted the fine, customs rejected the documentation they have sent in and they do not manage to get it right. NEVER EVER USE THIS COMPANY! I asked the clearance agent for her superior's number, but she never reply with it. There is no way to contact them via telephone, for there is literally just no answer.
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Replies (2)
Fedex Express's replyOfficial
08 Mar 2019, 11:37Hello
Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible. I trust this is in order.
Regards,
Tamryn Collinge
Fedex Express's reply08 Mar 2019, 11:37
Official
Hello
Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible. I trust this is in order.
Regards,
Tamryn Collinge
CP
Corne P's updateReviewer Update
11 Mar 2019, 15:43Thank you for the quick reply. Fedex managed to sort everything out to my satisfactory.
CP
Corne P's update11 Mar 2019, 15:43
Reviewer Update
Thank you for the quick reply. Fedex managed to sort everything out to my satisfactory.