By far the worse courier company around stay away from fedex

Item: Fedex Express
Rating: 1
Author: Anwaar A

After a long battle to recieve my package more than a month it was established that the shipper declared the incorrect amount on package, I was then told that I would have to pay penalties inclusive of R7000 and that a trace would be put on shipper to establish if the shipper will pay penalties.

Fedex was not able to reach the shipper and I was then asked to pay the penalties that equates to more than the value of the items.

I explained I am not able to and told FedEx to update there tracking that customs has claimed the parcel.

Today I get an update that states the parcel is still on its way to me and I recieved 2 credit card electronic payments invoices to pay R650 odd Rands as apposed to the over R7000 rand as claimed.

My supplier will not refund me because it states the parcel is on its way to me.

Yet FedEx says its claimed by the government.

This experience has become worse apon worse and I would not advise anyone to use FedEx, I will not call on there services again and will pay more rather for courier since it will save me time , money and be alot more convenient.

It seems they work blindfolded at FedEx and have no clue what they doing.

Helpful (0)

Replies (2)

Anwaar A's updateReviewer Update

10 Nov 2020, 10:59

Furthermore, I see its just bad reviews about Fedex on hellopeter, so many disgruntled customers some in the same situation as myself, its amazing how they manage to stay in business, I forsee not to long at there disgusting pace with so many other companies offering far better service, I have a parcel being sent from a different supplier 10 days total and its on its way to my door , My parcel with fedex has been more than a month already and they still send me information after telling me the parcel has been confiscated. STAY AWAY FROM FEDEX!!!!

Anwaar A's update10 Nov 2020, 10:59

Reviewer Update

Fedex Express's replyOfficial

10 Nov 2020, 11:16

Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible. I trust that this is in order.

Regards,
Melanie

Fedex Express's reply10 Nov 2020, 11:16

Official