Business Sabotage brought to you by Fedex!

My sample package has been sitting with Fedex since 20 September 2020. Requested clearance documents were submitted on 21 September. Clearance documents were again requested about 3 hours after first submitting. Koketso, the clearance administrator contacted me for the first time on 8 October after a great number of e-mails to "customer care". Documents were requested again as it is a low value package (ie. under R500). Clearly documents weren't read as it was a R3000 package. Stand to lose a sizeable order because client cannot see samples to place order. To top it off, each e-mail starts with "To our valued customer". Goodness! Will no longer make use of them but in the meantime I have two sample packages with them. Judging by the other reviews here... I may get it in 2 months! At which point the order is lost. Sigh.