Bunch of *********

I was stranded abroad in December 2021 and requested express overnight delivery of my laptop, thinking fedex was a multinational and reputable company i expected things to go smoothly, instead, 2 weeks and numerous follow up calls later my laptop still did not arrive, and then to my utter dismay i was informed on the day before my return to SA that while in fedex's care my laptop was ****** or removed from the box and an empty box was sent to me in dubai. I lodged a formal complaint after which Fedex apologized and admitted guilt or liability and an investigation will be opened, they later informed me that a laptop matching the description was found and that i needed to provide the serial number which appears on the laptop and box to confirm, i advised that the serial number is on bottom of laptop and box, both of which was in ther possession, i was then told that searches could not be conducted, the item was declared missing and that they have already submitted the claim and i will be paid out a settlement or compensation value of R1100. Which is not even 10% of the value of my laptop(macbook air). The service recieved from FedEx is shocking to say tje least, i strongly recommend that you do not use fedex south africa for any parcel delivery. Not only will they not honor the agreed or any reasonable delivery time frames, they will literally ***** your items n deliver an empty box.