Bull**** service from FedEx South Africa

I’ve been importing parcels with FedEx for a few years now. Every now & then they make a mistake with the clearing invoice so it gets sent back to customs for review then submitted back we make the payment & thenparcel is them delivered this usually takes no longer the 48hrs. I’ve had a parcel land at your office on the 27/07/2018 which is still sitting there because god only knows why. I’m tired of hearing bull**** answers from the Customerservice & other departments we are discussing will revert really everyday for a while ****** week. Pathetic i must tell you . My business is not productive due to your bull**** service that you offer. For the price that i pay i don’t feel the need to be stuffed around. In the future i will use companies who value our service.