1 reviews | Active since Jul 2016
Bull**** treatment
<p>if i had a choice i would nt include any stars at all .Im so ****ed off at my time that was wasted.My parcel was delayed at customs ,I the client had to make my own means to contact Fedex as to whats needed to clear so i sent the relevant documentation.My parcelthen reflected as released from customs.Again I contacted Fedex tp find out if i could collect and was told i need to pay 400r and i could collect my parcel at their warehouse.I went to collect the parcel i paid the amount only to be told tht my parcel has been stopped again by customs.like what nonsense is that ?whats the point of an online tracking system if its inefficient?this is bull**** a waste of my time and money never using fedex again.I dont even used fedex on top of the bull**** reviews u guys have. ********** 19378</p>
Good Morning, thank you for your complaint and please accept my apology. The telephone number provided by the shipper is incorrect hence not being able to contact you. The query was closed and submitted and released by customs and the shipment was transferred to the delivery station. However a post customs clearance stop was initiated by customs and until we have resolved the queries with customs we will not be allowed to release the shipment. I have asked the specialist to liaise direcly with yourself in an effort to resolve the query with customs. Kind regards Leigh
Good Morning, thank you for your complaint and please accept my apology. The telephone number provided by the shipper is incorrect hence not being able to contact you. The query was closed and submitted and released by customs and the shipment was transferred to the delivery station. However a post customs clearance stop was initiated by customs and until we have resolved the queries with customs we will not be allowed to release the shipment. I have asked the specialist to liaise direcly with yourself in an effort to resolve the query with customs. Kind regards Leigh
So what are you doing to help me ?I have two numbers tbe one on the shipment information and the one supp**** bit you still havent bothered to contact either of the nos.Your specialist guy said he was going to contact me but still no correspondence from him.I hate the fact that I have to be the one whos constantly contacting you guys to fix this.It just seems like you all sre to lazy to do ur jobs.Neverrrr again !!!!!!
So what are you doing to help me ?I have two numbers tbe one on the shipment information and the one supp**** bit you still havent bothered to contact either of the nos.Your specialist guy said he was going to contact me but still no correspondence from him.I hate the fact that I have to be the one whos constantly contacting you guys to fix this.It just seems like you all sre to lazy to do ur jobs.Neverrrr again !!!!!!
Dear Olungje I do understand your frustration and I understand from the customs specialist who spoke with you on Saturday that this is a post customs stop. I have been advised that you have been contacted now and the reason for the delay has been explained. Customs have requested the proof of payment made to the shipper for evaluation prior to releasing the shipment. Please note that once we have submitted the documents to customs the turnaround time for resolution can be up to 72 hours. Assuring you of our best attention at all times Kind regards Leigh
Dear Olungje I do understand your frustration and I understand from the customs specialist who spoke with you on Saturday that this is a post customs stop. I have been advised that you have been contacted now and the reason for the delay has been explained. Customs have requested the proof of payment made to the shipper for evaluation prior to releasing the shipment. Please note that once we have submitted the documents to customs the turnaround time for resolution can be up to 72 hours. Assuring you of our best attention at all times Kind regards Leigh
Submitted my documents ,more than 72 hours no parcel and no communication at all.I cant even begin to describe my frustration with this company.
Submitted my documents ,more than 72 hours no parcel and no communication at all.I cant even begin to describe my frustration with this company.