Bloem branch needs to sharpen up

Fedex has always been a good courier company. Understandably, during this pandemic there are delays and issues with short staff. What I refuse to excuse though is the fact that your Bloem branch is unreachable, they update the tracking wrong and never pitch when they say they will. The result is huge frustration because one has to make phone calls to get feedback, but the phone lines either dont work or they dont get answered. The drivers also dont bother to contact you when they are late, not coming or have arrived. Last time they delivered to the wrong house, because the driver did not bother to call me or follow the delivery instructions. They let a stranger sign for my package. Please keep the channels of communication open. Please give feedback and please let your drivers phone ahead and follow delivery instructions. Why must the clients always follow up incessantly when there is a delay on your side. Why must we watch our tracking like hawks in order to be updated.