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Matshidiso M

1 reviews | Active since Oct 2011

12 Aug 2024, 17:35

Blindsided

I wish there was a lower rating than one star, more in the negative star range! I ordered products from iHerb, USA, to be delivered by FedEx (order #***) I was contacted on 30 July 2024 to provide some information about the contents of the package: Names, Qtys, Ingredients, directions of use. I rep**** to the mail on the same day.

I, then, received a mail from FedEx today, 12 August 2024, asking me to send an application for use of unregistered medicinal products and told this is to be filled out by a medical practitioner. I merely ordered lotion and facial products, and Moringa pills!! I am, then, told that I will be charged exorbitant amounts of money if this package isn’t cleared. The threats just keep coming in!!

I have never experienced such horrible service from any company ever!!! Fit to say, FedEx is the worst company one can deal with.

Shocked

0
Replies (2)
Fedex Express
Fedex Express's reply13 Aug 2024, 08:14
Official
Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our resolution team will make contact with you to resolve this as soon as possible. I trust this is in order. RegardsResolution desk

MM
Matshidiso M's update19 Aug 2024, 10:17
Reviewer Update
I have still not been helped. All that was done was that the agent who assisted me was changed. The new agent asked for the exact same information as the first, again I provided the information timeously. But I’m still being told that my package is at a government warehouse and I need to pay penalties.
There was zero delay from my end, the package could have gotten cleared days ago! The agent was the one who delayed the process.