1 reviews | Active since Jun 2020
BEYOND SHOCKING SERVICE FROM FEDEX
BEFORE I CONTINUE PLEASE NOTE THAT IT WONT ALLOW ME TO GIVE A ZERO STAR REVIEW OR I WOULD.
On the 10th of September 2021 we submitted a collection request to Fedex to collect a shipment from our supplier in Bury St Edmunds UK . The request was logged on Fedex system on the 10th . SIX days later on the 16th of September 2021 the shipment was collected and taked to FEDEX at Snetterton . (CAN YOU BELIEVE IT TOOK 6 DAYS TO DRIVE 23.3MILES 6 DAYS !!!!!!!) it was booked in at Snetterton at 2:51pm and left Snetterton at 6:30pm on the same day .
SEVEN days later the 23rd September 2021 it was booked into FEDEX facility in Feltham at 7:29pm ( SEVEN days to move a package that weighs 99kg 115.5miles which by car is a 2:39 minute drive , SEVEN DAYS????????)
Then the real BS started , I was told my shipment had left the UK on the and would take a few days as there are no direct flights , well stupid me was ok with that explanation , On Monday 27th i received an email confirming that my shipment would be delivered to me on the 28th , fantastic i thought its only 2 weeks late my clients understand the issues regarding covid and customs and and and. 28th came and went no delivery ??? todays the 29th I have jut gotten off the phone with FEDEX as my clients are desperate for their orders , what did i find out ???? MY SHIPMENT IS STILL IN ****** FELTHAM. How on earth are they going to deliver this shipment to me by tomorrow???????
Is Fedex stuck in the dark ages do you send messages via pidgeon in your UK offices ???? Do you collect on horse drawn carriages or use porters to carry by hand as this would explain the length of time it took to travel between depots?
Are Fedex going to refund me when my orders get cancelled ??????
Pathetic service and as we have had no luck when contacting anyone here in South Africa , when we got hold of someone in the UK they informed us that we arent allowed to contact them ??? DO THE WORDS CUSTOMER SERVICE NOT EXIST IN YOUR PATHETIC COMPANY???
I cannot wrap my head around the fact that it took a full 7 days to move a package 115.5miles which is a 2h40 drive by car doing the speed limit. Someone needs to explain this to me really. ALSO why did it take 6 days to collect from date of request?
Valdemiro Macome
Best regards,
Valdemiro Macome
Best regards,
I would love someone in Fedex senior management to have the guts to contact me direct and answer for this pathetic service .
Some of these items are critical spares for Eskom . It is still at the Feltham facility , this service is beyond a joke and We will be taking this further .
I would love someone in Fedex senior management to have the guts to contact me direct and answer for this pathetic service .
Some of these items are critical spares for Eskom . It is still at the Feltham facility , this service is beyond a joke and We will be taking this further .
Thank you for your update. On Friday our UK team have confirmed that the items have cleared customs and are now waiting on flight confirmation. We have reached out to the team and advised the urgency. this case has been escalated to the UK management team in an effort to get this onto the next flight. I will ask the Senior Manager to contact you. Kind regards
Best regards,
Thank you for your update. On Friday our UK team have confirmed that the items have cleared customs and are now waiting on flight confirmation. We have reached out to the team and advised the urgency. this case has been escalated to the UK management team in an effort to get this onto the next flight. I will ask the Senior Manager to contact you. Kind regards
Best regards,
Best regards,
Best regards,
Thats all fine and well but the request to hand over to A Hartrodt was made by us last Friday due to your companies pathetic service , my requests to speak to someone in a senior position have fallen on deaf ears and it seems to me that nobody at your company has received any training whatsoever on what customer service is.
I am shocked at how bad the service from Fedex has been and that nobody at your company is willing to answer any questions put forward by us , nobody senior is willing to contact us .
All records of our dealings with Fedex including screen shots of your tracking are being compiled and forward to your global headquarters , while we are placing zero blame on FEDEX SOUTH AFRICA and believe that UK are fully at fault the fact remains that the service has been disgusting and as of this morning no effort whatsoever to resolve this shipment has been made by anyone at Fedex as it is still in Feltham .
My questions remain the same :
1) Why did it take 5 days to collect , collection request was made on the 10th it was collected on the 16th , distance between Fedex and Amot is 23.3miles or 30minute drive.
2)It left 1st Fedex facility on the day it arrived 16th and arrived in Feltham 7 days later on the 23rd . Why did it take 7 days to travel 115.5miles or 2h30 min drive ?
3)Why was no effort made to have the shipment put on a flight between the 23rd and the 4th of October?
4) When it failed the security scan (which we dont believe) why were we not given the reason as to why it failed and neither were Amot?
5)Why has nobody senior at Fedex made any attempt to resolve this or to contact us to explain the pathetic service reveived?
6)Will Fedex be held liable for any financial penalties that come our way due to their lack of service?
Thats all fine and well but the request to hand over to A Hartrodt was made by us last Friday due to your companies pathetic service , my requests to speak to someone in a senior position have fallen on deaf ears and it seems to me that nobody at your company has received any training whatsoever on what customer service is.
I am shocked at how bad the service from Fedex has been and that nobody at your company is willing to answer any questions put forward by us , nobody senior is willing to contact us .
All records of our dealings with Fedex including screen shots of your tracking are being compiled and forward to your global headquarters , while we are placing zero blame on FEDEX SOUTH AFRICA and believe that UK are fully at fault the fact remains that the service has been disgusting and as of this morning no effort whatsoever to resolve this shipment has been made by anyone at Fedex as it is still in Feltham .
My questions remain the same :
1) Why did it take 5 days to collect , collection request was made on the 10th it was collected on the 16th , distance between Fedex and Amot is 23.3miles or 30minute drive.
2)It left 1st Fedex facility on the day it arrived 16th and arrived in Feltham 7 days later on the 23rd . Why did it take 7 days to travel 115.5miles or 2h30 min drive ?
3)Why was no effort made to have the shipment put on a flight between the 23rd and the 4th of October?
4) When it failed the security scan (which we dont believe) why were we not given the reason as to why it failed and neither were Amot?
5)Why has nobody senior at Fedex made any attempt to resolve this or to contact us to explain the pathetic service reveived?
6)Will Fedex be held liable for any financial penalties that come our way due to their lack of service?