Hellopeter
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VM
Violet M

1 reviews | Active since Mar 2018

25 Jul 2021, 20:31

Being asked to pay duties twice when duties were already paid for! That is embezzlement

Zirina what the actual **** is going on? You sent an invoice for R118.15

Please check your facts. This is not on! This is *****! I want to speak to your manager or whoever is In charge!

What is this then attached?! Do you guys check your emails? This was paid Saturday mid day! I WILL NOT BE PAYING NO PENALTY Or additional fee!

0
Replies (10)
VM
Violet M's update25 Jul 2021, 20:32
Reviewer Update
What is dodge is that I have the invoice and the proof of payment that I email and these ******** WHAT TO ****** MORE MONEY FROM ME!
VM
Violet M's update25 Jul 2021, 20:33
Reviewer Update
I’m going to social media with this! This is unprofessional and disgusting
VM
Violet M's update26 Jul 2021, 08:07
Reviewer Update
Now I’m being told I was sent the wrong invoice! How is that my fault? I’ve already started speaking to Carte Blanche.
Fedex Express
Fedex Express's reply26 Jul 2021, 08:09
Official
hank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible . I trust this is in order.

Regards
Leigh

VM
Violet M's update26 Jul 2021, 10:37
Reviewer Update
Not resolved! Instead they are pushing backing my delivery! This is so ***********. I’ve involved media. TWO INVOICES? Who’s fault is that?
Fedex Express
Fedex Express's reply26 Jul 2021, 11:40
Official
Dear Violet, Please accept our apology for any frustration. I can assure you that there was no deliberate attempt to **** you. The agent initially sent you an incorrect invoice. resulting in a shortfall on your invoice. The manager will be writing off the difference as a gesture of goodwill. The shipment will go out on delivery shortly and will be delivered today. Kind regards Leigh
VM
Violet M's update26 Jul 2021, 11:46
Reviewer Update
Julia if I don’t get full consolidated answers And not short answers with spell errors
I am going to file a report for incompetence. Who on earth gets two invoices for duty?! Why would you not check before? Why is FedEx so *********** and not fixing their error?
Why are you so belligerent with this matter?

Fedex South Africa takes incompetence to new levels of ineptitude. Charging me two different duty fees. I paid the first fee and now I’m sent a second ***** email.

I’m taking this mail trail to carte Blanche.
VM
Violet M's update26 Jul 2021, 11:49
Reviewer Update
Leigh, Julia is not even giving me consolidated answers I’m being given short answers that do not make sense and telling me about tomorrow.

Thank you for fixing the matter Leigh and for responding swiftly. I will await my package today.
VM
Violet M's update26 Jul 2021, 11:50
Reviewer Update
Julia keeps saying I must pay the second invoice and that she moved my delivery to tomorrow and that’s confusing as you said today.

Can I please have an actual answer
Fedex Express
Fedex Express's reply26 Jul 2021, 18:29
Official
Dear Violet the shipment is delivered, closing the query on Hellopeter. Thank you for allowing me the opportunity to resolve. Corrective action and or additional training will be taken where required. Kind regards Leigh