Bad/poor customer service

Despite multiple followups, I continue to receive the same response that my query is in the queue for payment. It has now been a week since my last communication, and I have not received any further updates or contact from your team.

This level of service is extremely disappointing and unacceptable. I have made every effort to follow the correct process, yet there has been no meaningful progress or accountability.

I request the following as a matter of urgency:

* A clear and confirmed payment date for my refund * A detailed explanation for the excessive delay * Immediate escalation of this matter to a supervisor or relevant department