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caroline P

1 reviews | Active since Dec 2017

29 Dec 2017, 08:42

baddest service am not a happy client at all.i use FedEx every week &it's because of my supplier &she said she will be able to change next year.

My name is Caroline .I ship with FedEx almost every week.and I ship same things sometimes same weight ^same value. Last week I received my parcel straight to my house. This time the stopped it for no reason cause when I track it it says no action required so far. Now its festive I need to use that parcel. FedEx if the see that you not going to pay vat&duties the make sure thy delay your parcel .

And my parcel last month it was opened and the used yellow solitape. No1 called explain y. Cause my parcel where not in a good condition. When I called my supplier she said she can't refund me cause she didn't use a solitape to close that parcel so I should ask them.

Is our parcel safe with FedEx? No not at all. .now the stopped my parcel and write delay. Delay for what? Who knows maybe their busy with exchanging my goods. My problem is 1 with them. They delivered same thing 2weeks back with no delay no explanation. Today the don't even want anything from me bt my parcel has been stopped for no reason. With this festive.

I really want my parcel. The must accept n know that not all parcel will pay their duties n realise my parcel with piece. Am not happy with their doing of thing's at all

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Replies (1)
Fedex Express
Fedex Express's reply29 Dec 2017, 09:38
Official

Hello

Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible.
I trust this is in order.

Regards,
Tamryn Collinge