PN
Paul N
1 reviews | Active since Dec 2020
01 Dec 2020, 13:46
Bad Slow Service!
I am actually very annoyed with TNT right now. A shipment was partially delivered to us yesterday (one out of 7 boxes) and still on the tracking system it gets marked the the shipment was delivered in good condition! This is NOT TRUE! The Shipment no is 149 128 606. I made a few phone calls today and no one seems to be able to tell me Exactly when the shipment will be delivered or where it is. One person says it is on the airport in SA and the other says it is on its way from Dubai. This shipment was picked up 11 days ago and we urgently need the shipment so we can service our clients. I am really dissapointed with TNT!! When are we getting our shipment?
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Replies (2)
Fedex Express's replyOfficial
01 Dec 2020, 13:56Hello
Thank you for taking the time to write about the experience that you have had with TNT. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible. I trust this is in order.
Regards
Wendisa Mgwebi
Thank you for taking the time to write about the experience that you have had with TNT. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible. I trust this is in order.
Regards
Wendisa Mgwebi
Fedex Express's reply01 Dec 2020, 13:56
Official
Hello
Thank you for taking the time to write about the experience that you have had with TNT. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible. I trust this is in order.
Regards
Wendisa Mgwebi
Thank you for taking the time to write about the experience that you have had with TNT. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible. I trust this is in order.
Regards
Wendisa Mgwebi
PN
Paul N's updateReviewer Update
07 Dec 2020, 13:08I would like to thank TNT for handling my complaint. About half an hour after my complaint on Helopeter I was contacted by Wesley Mbete and I received all the stock within a period of 24 hours. Thank you TNT for your swift reply. I will use you again in the future
PN
Paul N's update07 Dec 2020, 13:08
Reviewer Update
I would like to thank TNT for handling my complaint. About half an hour after my complaint on Helopeter I was contacted by Wesley Mbete and I received all the stock within a period of 24 hours. Thank you TNT for your swift reply. I will use you again in the future