Bad services from fedex Express

Good morning ...I have bought some vinyls from a UK company called Juno around March and the parcel arrived at fedex before the lockdown so prior paying for the parcel to be dispatched to my address I was told the system is down .and also that I will receive a payment link once delivery is allowed . So since moving to the level 4 of the lockdown I waiting without any updates from fedex they then sent the invoice and later the payment link after I contacted now. So I payed through the link last week and I never got any updates until this morning when I enquired about my parcel and then I was told the address was wrong , so now I have updated the address and they decided to stop the communication ....this is getting exhausting because everytime I have to contact them to get the updates only to find there is something I need to fix on my personal details ...always I have to check with them before I'm told of the error ...this is one bad services I have experience when using courier ..the services is appalling.