BAD SERVICE UNPROFESSIONAL

My parcel had been with FedEx since the 11/12/24. They did not contact me even once to tell me why they not delivering. On checking the tracking I saw its been held because of the Vat payment. I immediately contacted FedEx on the 14/12/24 I spoke to a Chantel lady she assured me that my parcel will be delivered today the 17/12/24 and the driver will bring the speedpoint so i can pay the Vat charges. I called FedEx again this morning to follow up nobody can give me a proper answer they don't know any Chantel person. The lady then said she will escalate the query and my parcel will be delivered. At 15:00 still no delivery I contacted FedEx again. I wanted to speak to a team leader & offcourse all excuses that the person is not available. I spoke to a Lucian person who also gave me all sorts of excuses and he said he will arrange the delivery tomorrow. When I checked the tracking it is still I'm the same place no change. How unprofessional for such a big courier company. They have no customer service ethics at all. Every agent you speak to gives you a different story. I explained to them that it's am urgent parcel well even that made no difference.