BS
Brian S
1 reviews | Active since Mar 2021
21 Oct 2021, 17:00
Bad Service: TNT/FEDEX EXPRESS
Our business had an incoming international parcel with TNT/Fedex Express that was due to be delivered on the 20/10/2021, delivery cancelled without notice. Had to call them on 21/10/2021 they promised to deliver just after 15h00, well now its 16:53 no delivery still. I just called them again, they say it will be delivered tomorrow.
Just as we're recovering from the financial & job losses of the Covid-19, this *********** bunch put us through this inconvenience.
BAD SERVICE. BAD SERVICE, BAD SERVICE. BAD SERVICE. BAD SERVICE
Helpful (0)
Replies (3)0
Replies (3)
Fedex Express's replyOfficial
21 Oct 2021, 18:22Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible. I trust this is in order.
Best regards,
Fedex Express's reply21 Oct 2021, 18:22
Official
Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible. I trust this is in order.
Best regards,
BS
Brian S's updateReviewer Update
22 Oct 2021, 22:31UPDATE:
Finally our shipment was delivered today just after 09:30am.
It's all thanks to Valdemiro Macome of FEDEX, he was so professional in his approach, he called and apologized on behalf of his organization, promised he'll help resolve & speed up the process - which he did, he constantly called to update me.
Keep up the good work Sir.
Thank you.
Finally our shipment was delivered today just after 09:30am.
It's all thanks to Valdemiro Macome of FEDEX, he was so professional in his approach, he called and apologized on behalf of his organization, promised he'll help resolve & speed up the process - which he did, he constantly called to update me.
Keep up the good work Sir.
Thank you.
BS
Brian S's update22 Oct 2021, 22:31
Reviewer Update
UPDATE:
Finally our shipment was delivered today just after 09:30am.
It's all thanks to Valdemiro Macome of FEDEX, he was so professional in his approach, he called and apologized on behalf of his organization, promised he'll help resolve & speed up the process - which he did, he constantly called to update me.
Keep up the good work Sir.
Thank you.
Finally our shipment was delivered today just after 09:30am.
It's all thanks to Valdemiro Macome of FEDEX, he was so professional in his approach, he called and apologized on behalf of his organization, promised he'll help resolve & speed up the process - which he did, he constantly called to update me.
Keep up the good work Sir.
Thank you.
Fedex Express's replyOfficial
24 Oct 2021, 12:53We are so pleased that we have managed to restore you faith in FedEx to some degree. Kind regards Leigh
Best regards,
Fedex Express's reply24 Oct 2021, 12:53
Official
We are so pleased that we have managed to restore you faith in FedEx to some degree. Kind regards Leigh
Best regards,