Bad service sad service

Morning.am not a 1st time user of FedEx express. The service Ive received it's very very very poor badly.its very sad knowing that uve paid for something u not receiving tht something because of unprofessional people.

Due to miscommunication with the sender.she was supposed to send all the parcel with 1 courier which is DHL .and because I made 1st payment earlier she used DHL cause for them the where having a holiday. N she said with this another payment she said am using FedEx cause in our country it doesn't get affected by holiday.it was on the 4th . Parcel received on Tuesday FedEx n DHL I received on Monday n it was delivered to my work place best service ever DHL.no attitude no delays cause the know we pay customer come 1st.

FedEx express received my parcel on Tuesday mid afternoon.no1 called me.no emailed me.

I called them n the told me to communicate with a person called Nicole.nicole never contacted me on Tuesday. Wednesday I called again the SAid Nicole by this time she should have called or emailed u what's needed by customs.

I said no1 called or email I took my airtime my time n email while calling them. Am the 1 who sent her what's needed.after she rep**** n say send the proof of pYmnt in form of Bank I told her that not all payment come through that way.am not a 1st user I used to use FedEx before their baddest service. That's what I normal send.

She said am submitting ur documents Will rvrt once I've received feedback.it was in Wednesday. She decided on her own not to submit my documents. I called call centre ladies the said this'person haven't sent ur documents she updated that she can't assist due to wrong documents. Which she didn't say that am not sending your documents due to 1 2 3. Fine she stopd communicating with me the whole of Wednesday from morning. Thursday after sending those paper's again to the person she report under called Candice. She reply n sy was trying to call u now so I've submitted wht u sent me I rep**** n say I've scanned the proof of payment so tht u can see clearly if tht was ur problem.she said am done with submission will wait for feedback in 5 wrkn Dys n note that penalty fee from custom lol Out of all the bad service she gave me what she wants it's for me to pay penalty for nothing Following day no words from her until today when I call the always say Nicole should communicate with u.FedEx tell your workers we paying for this service n those parcel didn't come for free aswell.

If the is no invoice to be paid free my parcels n stop waisting my time.

Sad part am graduating tomorrow me n my twin we haven't received the parcel only received the belt n dress n some stf from DHL only.

FedEx is keeping my parcel for nothing

Bad bad service I tell you Never ever send ur important parcel with them. 1stly the don't take us serious N respect us..

Am not the only one crying about FedEx service please hello Peter help reverse my parcel to DHL or the give it to DHL argent. Tomorrow it's my big day without what I wanted in my head so sad cause of this ****** people who don't want to see us successful.

8days with my parcel fully week

N no1 is saying anything Again am not a 1st time user

Am Caroline my tracking no ********** 24388 I need my parcel it's more than argnt.

I was asking for refund from sender cause what's expensive here it's shipping fee what I bought it's very cheap.n expensive things are now giving me bad service with attitude as I borrowed money no no no this must fall We need a serious protest against this bad service courier ?? who's not doing their job correctly we tired ?.immagine u paid for something for FedEx to keep it.

Because the Lady knew that custom took time why delay my documents submission n communication....why I need answer's n my parcel