Bad service, Regret choosing TNT over DHL

my parcel was released on the 8th April 2016, and i only received the invoice on the 11th and that is after which i called and requested for the invoice. i paid the same day, followed up with the email and they confirm they had received the funds. i was told that my parcel will be delivered in 48 Hrs but nothing was deliver but empty promises.<br> to my surprise after my parcel was previously released by customs and i paid vat and duites, i was told my parcel was withheld by customs again for inspection. how is that possible? also i was asked again by the same guy whom i sent my proof of payment to send it again as he cannot find it.<br> Is this some kind of delaying techniques because they don't have many parcels coming down to East London?<br> <br> Management has to act fast because i am losing money, this shipment has halted my business.<br> <br> <br> This is the worst service I ever recieved.