Bad service, not fulfilling of business obligation

Appalling service or rather lack of it!!!! Documents were sent to me from Nigeria, which have an impact on my stay in this country (critical after the recent Xenophobic attacks). These were sent on the 30th April, first surprise was being told by TNT that these were sent 2nd May (I guess due to the 1st May public holiday). I was promised these would be delivered to me on the 6th May, but that was when the 1st call came in telling me I would be advised on the delivery date. I called the next day to get clarity on this as I had secured an appointment with home affairs on the 15th and needed to get my hands on these before this time. I kept calling Jeleel whose only advise was that the document is missing and there's nothing on their system hence he had nothing to tell me