Bad service, No respect for time nor people's business

I'm expecting a parcel from TNT which was shopped on the 14 of December 2018 via express shipping. When pre clearance was done I never received an invoice for customs as promised by the first consultant that contacted me. Initially my parcel was due to arrive on the 21st of December - as I checked the waybill recently it says that the goods will arrive on the 28th which makes it 2 weeks till I get my goods.

Why did I pay for express if I'm not getting the benefits of getting my parcel within reasonable time? Your customer server agents are lazy, ******** and do not pay attantion to details given by clients.

Raymond Nakhumbe dI'd his best to assist me with the Customs invoice and thanks to him but my goods have been reported to be in Elandsfontein for over 3 days now - what he'll is going on with you people?

I want my parcel at my door step on Monday, I don't care how but I want them - I bought these for my wife for Christmas.