KL
Katende L
1 reviews | Active since Mar 2017
25 Aug 2020, 12:14
Bad service from FedEx
Expected a shipment in early July and to date no communication has been made, almost two months in.
Their service centre will keep you on hold for 30mins plus and each time I get through the line drops.
This week I was given an update that the clearance was moved from FedEx to another clearing company. How does that even happen?
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Replies (2)
Fedex Express's replyOfficial
25 Aug 2020, 14:29Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible. I trust that this is in order.
Regards,
Melanie
Regards,
Melanie
Fedex Express's reply25 Aug 2020, 14:29
Official
Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible. I trust that this is in order.
Regards,
Melanie
Regards,
Melanie
KL
Katende L's updateReviewer Update
14 Sept 2020, 10:57Issue was resolved and package delivered
KL
Katende L's update14 Sept 2020, 10:57
Reviewer Update
Issue was resolved and package delivered